Refund and Returns Policy

Last Updated: March 24, 2025

At ElevateHato.net, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the terms under which refunds and returns are handled for purchases made on our website.

1. Returns Eligibility
To qualify for a return, the following conditions must be met:

  • Items must be unused, undamaged, and in their original packaging.
  • Return requests must be initiated within 30 days of receipt of the item.
  • Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items
Certain items are non-returnable, including:

  • Sale or clearance items.
  • Personalized or custom-made products.
  • Perishable goods, such as food or plants.

3. Return Process
To initiate a return, follow these steps:

  • Contact us at info@elevatehato.net with your order details.
  • Once your request is approved, you will receive instructions on where and how to send the item.
  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).

4. Refunds
Once we receive and inspect your returned item, you will be notified about the status of your refund. If approved, refunds will be processed as follows:

  • Original payment method: Refunds will be credited to the same payment method used for purchase within 7-10 business days.
  • Exceptions: Certain circumstances may delay the processing of your refund.

5. Exchanges
If you received a defective or damaged item, we will exchange it for the same product at no additional cost. Contact us at info@elevatehato.net to arrange an exchange.

6. Cancellation Policy
Orders may be canceled within 24 hours of placement for a full refund. Once an order has been shipped, it cannot be canceled.

7. Contact Information
For questions or concerns regarding refunds or returns, contact us at:
Elevate Hato
Street: 184 Pine Valley Dr E, Waynesboro, Georgia(GA)
Phone: (706) 554-1239
Email: info@elevatehato.net

8. Changes to This Policy
We may update this Refund and Returns Policy as needed. Changes will be reflected on this page with an updated Effective Date.

Contact Us
We value your feedback and aim to resolve any issues promptly. Reach out to us for assistance:
Street: 184 Pine Valley Dr E, Waynesboro, Georgia(GA)
Phone: (706) 554-1239
Email: info@elevatehato.net