Delivery Policy
Last Updated: March 24, 2025
At ElevateHato.net, we are committed to ensuring that your orders are delivered quickly, efficiently, and securely. This Delivery Policy outlines the terms and conditions related to the shipping and delivery of our products. By placing an order on our website, you agree to the terms set forth in this policy.
1. Shipping Options and Costs
We offer a variety of shipping options to suit your needs. Shipping costs are calculated based on the weight of the package, shipping method selected, and the delivery destination. These costs will be displayed during the checkout process for your review.
- Standard Shipping: Typically delivered within 5-7 business days.
- Express Shipping: Typically delivered within 2-3 business days.
- Overnight Shipping: Available for select locations; delivery occurs the next business day.
2. Processing Time
Orders are processed within 1-3 business days, excluding weekends and holidays. Processing time includes verifying your order details, packaging your items, and preparing them for shipment. Orders placed after 12:00 PM (EST) may be processed the following business day.
3. Delivery Timeframes
The estimated delivery timeframe depends on the shipping method chosen during checkout and the delivery location. Please note that delivery estimates are approximate and not guaranteed. Unforeseen circumstances such as weather delays or carrier disruptions may affect delivery times.
4. International Shipping
We offer international shipping to select countries. Customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authorities. Delivery times for international orders may vary significantly depending on the destination.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the progress of your shipment through the carrier’s website.
6. Failed Delivery Attempts
If the carrier is unable to deliver your package due to an incorrect address, lack of access, or unavailability, the package may be returned to us. In such cases, customers are responsible for additional shipping costs to resend the package.
7. Damaged or Lost Packages
We strive to ensure that your package arrives in perfect condition. If your package is damaged during transit, please contact us within 48 hours of receipt to initiate a claim. For lost packages, we will work with the carrier to resolve the issue and may issue a replacement or refund, as appropriate.
8. Contact Information for Delivery Questions
For questions or concerns about your delivery, please contact us at:
Elevate Hato
Street: 184 Pine Valley Dr E, Waynesboro, Georgia(GA)
Phone: (706) 554-1239
Email: info@elevatehato.net